Service Focused on Your Success
Work With A Team Working For You
When evaluating surgical asset management companies, the solution is just one piece of the puzzle. At Censis we are committed to your success and empower our people to do whatever it takes to support you and your team.
- Over 450 hospitals implemented across the United States and Canada
- 24-hour support for all clients and solutions
- World’s first instrument marking technology that won’t damage your inventory
- Industry’s only annual Censis Technologies Users Conference (CtUC), focused on educating our clients and helping them stay on the cutting of technology
It’s More than just Installing a Program
Before one person steps on site at your facility to train your staff it is important to make sure your department is optimized for your new solutions. Our team of Project Managers is able to review your department needs, the solutions and put them together to provide a great final product. Your facility deserves to get the best out of your investment and the Project Management team at Censis focused on that for you.
The Power of a Mark
CensiMark is a proprietary surgical instrument barcode that is applied by embedding a 2-D electro-chemical mark below an instrument’s passivation layer. This electro–chemical marking process (ECMP) applies a guaranteed corrosion-free mark to the instrument and does not alter the surface like etching or engraving. By marking at the instrument level you are able to:
- Improve tray accuracy
- Reduce maintenance costs
- Minimize lost or missing assets
Client Services that are Client Focused
Once you are apart of the Censis family the service doesn’t stop there. We are proud to offer the industry’s best client service and support team. As part of the on-boarding process you will be assigned a specific Client Manager, who will serve as your primary contact for all things Censis. The Client Services team is solely focused on helping you and your team grow your use of our solutions and solving any problems that may arise.
One thing that sets Censis apart from all other companies is our client-focused approach to support. At Censis everyone starts at the same place, you will always receive every enhancement we release throughout the year, many times up to five per year. Furthermore, every client has access to our strong team 24 hours a day, seven days a week. Below is a break down of our standard service package, but also other service levels we make available to all customers.
Censis Service Tier Plans
|Service Desk and Client Services||Standard||Silver||Gold|
|24/7 Help Desk Support|
|Dedicated Client Manager|
|All Software Updates|
|Training and Assessments|
|Access To Scheduled Live Webinar Training||8 per year||16 per year||Unlimited|
|Unlimited Access To Customer Support Website|
|Registration for Censis Essentials for Management(CEM) Courses (includes CEU’s)||4 per year||Unlimited|
|CensiServe Assessment for Utilization, Best Practices, Clinical,and/or Joint Commission Preparation||1 every 3 years||Annually|
|Assessment Based Onsite Training||1 every 3 years||Annually|
|CtUC Users Conference|
|Registrations for Censis Technologies Users Conference (CtUC)||2||4|
|*Does not include Professional Services fees related to the implementation|