Service Focused on Your Success

Work With A Team Working For You

When evaluating surgical asset management companies, the solution is just one piece of the puzzle. At Censis we are committed to your success and empower our people to do whatever it takes to support you and your team.

  • Over 450 hospitals implemented across the United States and Canada
  • 24-hour support for all clients and solutions
  • World’s first instrument marking technology that won’t damage your inventory
  • Industry’s only annual Censis Technologies Users Conference (CtUC), focused on educating our clients and helping them stay on the cutting of technology

Professional Services

Censimark

Ctuc

Client Services

It’s More than just Installing a Program

Before one person steps on site at your facility to train your staff it is important to make sure your department is optimized for your new solutions. Our team of Project Managers is able to review your department needs, the solutions and put them together to provide a great final product. Your facility deserves to get the best out of your investment and the Project Management team at Censis focused on that for you.

Be Apart Of The Industry's Largest Users Conference

NASHVILLE, TN

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The Power of a Mark

CensiMark is a proprietary surgical instrument barcode that is applied by embedding a 2-D electro-chemical mark below an instrument’s passivation layer. This electro–chemical marking process (ECMP) applies a guaranteed corrosion-free mark to the instrument and does not alter the surface like etching or engraving.  By marking at the instrument level you are able to:

  • Improve tray accuracy
  • Reduce maintenance costs
  • Minimize lost or missing assets

Client Services that are Client Focused

Once you are apart of the Censis family the service doesn’t stop there. We are proud to offer the industry’s best client service and support team. As part of the on-boarding process you will be assigned a specific Client Manager, who will serve as your primary contact for all things Censis. The Client Services team is solely focused on helping you and your team grow your use of our solutions and solving any problems that may arise.

One thing that sets Censis apart from all other companies is our client-focused approach to support. At Censis everyone starts at the same place, you will always receive every enhancement we release throughout the year, many times up to five per year. Furthermore, every client has access to our strong team 24 hours a day, seven days a week. Below is a break down of our standard service package, but also other service levels we make available to all customers.

Censis Service Tier Plans

 

Service Desk and Client Services Standard Silver Gold
24/7 Help Desk Support
Dedicated Client Manager
All Software Updates
Training and Assessments
Access To Scheduled Live Webinar Training 8 per year 16 per year Unlimited
Unlimited Access To Customer Support Website
Registration for Censis Essentials for Management(CEM) Courses (includes CEU’s) 4 per year Unlimited
CensiServe Assessment for Utilization, Best Practices, Clinical,and/or Joint Commission Preparation 1 every 3 years Annually
Assessment Based Onsite Training 1 every 3 years Annually
CtUC Users Conference
Registrations for Censis Technologies Users Conference (CtUC) 2 4
*Does not include Professional Services fees related to the implementation