A: For almost nine years.
Q: What solutions of the Censis portfolio do you currently use?
A: CensiTrac and CensiMark.
Q: How long have you been using CensiMark?
A: We started off at the instrument-level of CensiTrac from the very beginning, so every instrument was marked right away.
Q: What led to the decision of using CensiMark? Why was it important to have marked instruments?
A: Having such a big organization that serves such a widespread region, the decision was easy – to better serve our community. Having marked instruments makes it easy to track the instruments we used to a specific patient, if needed, for both infection control and utilization purposes.
Q: What has the daily management of marked instruments looked like?
A: After an instrument is marked, it must be maintained. The marks on the instruments last quite a while, but as the instruments get used more frequently and go through the reprocessing stages, the marks can start to wear down. We don’t like to add unmarked instruments to sets, so we have a designated area, that we check weekly/monthly, where we place instruments that need to be remarked. There aren’t always instruments there that need to be remarked!
Q: How many marked instruments does Renown currently have?
A: We have over 100,000 instruments marked.
Q: What has your experience looked like in training your team to mark your instruments and then use them on a daily basis?
A: In regards to training someone on marking, it’s so simple. My staff picked it up right away. It’s super easy, and it wasn’t time-consuming at all.
Q: What return on investment do you see from having marked instruments?
A: It’s a peace of mind thing. I feel a whole lot more comfortable knowing that if something happens in a case, in regards to the instruments, I’ll be able to locate that case and figure out what went wrong. IUSS is also a big deal here—we have the capabilities of finding out what’s being turned when it’s being turned, and how often it’s turned. From an infection standpoint, whether it be a high dollar or low dollar instrument when someone calls for that information, it’s there. And that’s the most gratifying thing of it all. It goes back to that peace of mind.
Q: What has your experience been like in working with Censis?
A: The willingness to help a customer is superb. I’ve never been turned away with any concerns I’ve had. It’s always been dealt with in a professional and kind manner. Overall, I am 100% satisfied with customer service. It feels like you’re my partner; we work together and we find a solution together. I love it.
Q: What would you say to someone who is considering marking their instruments but is unsure of the value it provides?
A: It’s going to feel like a pain, in the beginning, to get it all marked. But the end product of it all is you’ll have data to prove the claims you’re making. It’s helped me a lot in staffing and justifying purchasing additional instrumentation. If you’ve been considering marking your instruments but are unsure of the value that it provides or how it would impact your daily processes, we hope that Doug’s experience helps calm your fears and helps you see exactly how marked instruments can improve and strengthen your team’s processes while also protecting your facility and your patients.