The Source | May 7, 2019

Advice from the Field

Approach your career with an open mind to learn something new every day. Always read your IFU’s and never be afraid to network.

- Joan, NY

Sterile Processing Manager

The Leadership Syndrome

Author: Derek Murray, Director of Professional Services

With the everchanging tides of technology, medicine, and regulation moving into a leadership role can feel overwhelming or downright impossible.  So how can you move forward to serve your team and lead greatly?  By overcoming the one syndrome in healthcare no one is talking about. 

The Imposter Syndrome

First identified in 1978 by psychologists Pauline Clance and Suzanne Imes, the imposter syndrome (sometimes referred to as imposter phenomenon) is “an internal experience of intellectual phonies.” Basically, if you’ve ever felt out of place, under qualified or unable to internalize and own your success without attributing to luck or chance circumstance. 

Does any of the above ring true for you?  For me, it hits home. 

In a previous life, I worked as a Special Education Instructor with kids of varying abilities. I felt the imposter syndrome hard when I first started.  From not wanting to make a mistake with the development of a child to work with their parents – I walked into a new situation every day, if not every hour.   

Keep reading for ways to identify, overcome, and kick the imposter to the curb. 

Identifying the Imposter

While there are no easy indicators to point to and say “this is where the imposter feeling began!” there are telltale signs, such as: 

  • Feeling that you don’t deserve success  
  • Telling yourself and peers that “I give the impression that I’m more competent than I really am.” 
  • Comparing yourself, crediting others for your work or unable to accept praise  

These are just a few of the thousands of ways imposter syndrome can surface within ourselves. Many studies have cited that childhood development (were you called an overachiever?), family dynamics (were your siblings' overachievers?), and how we are raised within our communities impact our inner dialogue and intrapersonal relationships.  Thinking back and giving yourself time to review how you were raised and the environments that shaped you are helpful.  There’s also this test that Clance created.


The E-Position

The e-position is a term I re-coined from Making the Healthcare Shift: The Transformation to Consumer-Centricity and their term “e-consumer”. Though, the original term, “e-patient”, was founded in the 1990s by Tom Ferguson, M.D. in response to patients taking responsibility for their own healthcare.  The ‘e’ in all terms stands for empower, engage, equip, and enable 

When we boil down the imposter syndrome, what you’ll find is negative self-talk and confidence. So how do you combat the negativity and take the e-position on this syndrome? I’ll share a few things I do: 

Empower: I am a fan of quotes and have them either posted around my desk or I save them as a background on my phone or computer.  Something else I do is save emails from colleagues and family that remind me of the work I’ve done or are great memories that inspire me to push past the self-doubt talk. 

Engage: It takes work to notice when negative self-talk begins. But being aware of what I tell myself has truly changed how I show up in work and at home. To keep me grounded, I have a few people (I call my confidence tribe) I call or text when I start to feel the negativity take hold. This tribe began by me calling them up one day and asking if they would mind me reaching out when I need a boost of confidence. In return, I am there when they need a self-reminder.  

Equip: This could look like reading (I’m a fan of Brené Brown, Ken Blanchard, and David Augsburger) or watching Ted talks. But, when it comes to meetings, interviews, presentations, and general public speaking I run through this exercise every time:

  • Focus on what I can bring to the table that’s of value.  For example, my background is in leadership development and implementing leadership principles in the workplace. When walking into any situation, I remind myself that my purpose is people and I focus on that to help solve the challenges at hand (like providing guidance on how to communicate and effectively implement with people)

EnableLike having my Confidence Tribe (Engage), I bring my awareness and support to work because I want the people around me to be inspired to succeed in their life. This could look like asking how someone is doing and listening to their response without cutting them off or trying to fix their issue. Simply showing up for someone can sometimes be the support they need.

Learning to Lead

Whether professional or personal, the imposter syndrome will impact you sometime in your life. I hope that by sharing my experiences and tools you’ll start to take on the e-position to move through the self-doubt talk and negative thoughts. From serving in the military to serving the Censis Community, learning to lead has challenged me to consistently change.  

Interested in what Servant Leadership looks like?  Click to read the article. 

CtUC: And the Award Goes to... 

Author: Jennifer Zola, RN, BSN | Director, Client Services

We’re excited to announce that the CtUC 2019 Awards are changing. In years past, we’ve selected winners to receive awards. Now, we are opening up our submission process to you – our Censis Community. We’ve also created a few more award categories for submission.

This update is based on the feedback we received from your peers. In order to celebrate everyone’s accomplishments, the playing field has to be open to all. The CtUC 2019 Award submissions are now open and I encourage everyone to take part. You all do amazing things every day and here at Censis we want to celebrate your hard work by bringing it center stage.

Ask the Expert

Calling all inquisitors!  If you have a question about Censis, surgical tracking, health or anything in-between we'd love for you to submit your question(s) so we can answer them in the next edition of The Source (Tuesday, May 14th).  Click the button below and an email will pop-up for you to submit your question. 

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9 ½ Ways to Run Your Department Like Disney (and Why You Should)

Fred Lee, former medical center VP turned Disney cast member, applies his experiences to working at Disney and how a change of mindset can transform your department.  Click to see if you agree with his 9 ½ rules.

Everyone collects data.

But what are you doing with it?

We're excited to announce CensiTrac Analytics. This new tool enables your team to find insights by deeply exploring facility data, ultimately allowing you to measure performance and make decisions that improve efficiency and reduce errors.